Shipping Policy

At Maison Aurenor, every order is prepared with care to ensure your skincare rituals arrive in perfect condition.

Processing Time

Orders are processed within 1–2 working days. You will receive a confirmation email once your order has been dispatched.

Delivery Times

• The Netherlands: 1–3 working days

• European Union: 3–7 working days (depending on destination)

Please note: delivery times are estimates and may be affected by courier delays or local circumstances.

Shipping Costs

• The Netherlands: Free shipping on all orders

• European Union: €9,95 

Tracking Your Order

All orders include a Track & Trace number, which will be shared with you by email once your parcel has been dispatched.

Damaged or Lost Parcels

If your order arrives damaged or does not arrive at all, please contact us at contact@aurenor.com within 7 days after delivery. We will assist you with a replacement or refund.